ANI is a feature of a telecommunications network for determining the origination telephone number on toll calls for billing purposes. This amazing feature provides a number of benefits to the customer support centers employing it. We have mentioned some of those benefits below: 1. Call forwarding without operator intervention: An operator call forwarding will become aware of the caller’s phone number and automatically thank them for forwarding their lines as well as give them the option to go to an operator and arrive in check-in mode ready to get their messages. This will reduce the live operator time and subsequently the billable time. Call forwarding 2. Call blocking: Your answering service can block all the unwanted, irritating calls with the help of automatic number identification. Call blocking 3. Exemption of call screening bills: Cal